By Chris DeVany
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Extra info for 90 days to a high-performance team : a complete problem-solving strategy to help your team thrive in any environment
Execute your team’s quarterly plan. • Review your quarterly plan at least once a month with your team to ensure satisfactory progress (consider using the last Monday of each month for this purpose). 3. Managing Your Team Members’ Success. Follow the same steps that should now be embedded in your brain: You’ve Just Started Managing Your Team . . Now What? 3 Outcomes for Quarterly Team Meetings 1. The team reviews norms for team behavior and team processes, validates, and updates them. Reviews of etiquette for audio conferences, video conferences, face-to-face meetings, and so on.
How effectively can we repeat with everyone those behaviors that our satisﬁed customers value? • How regularly are we contacting and communicating with customers? • Are we engaged in “quality communication” with customers— that is, helping them solve their problems, rather than just checking in? • Are we continually “present” for our customers? • What Customer Relationship Management (CRM) technologies are we using to communicate effectively with customers and prospective customers? • How effectively are we using these CRM technologies?
Listen to them. Provide them with constructive feedback and support. This is not rocket science—unless, of course, you are a rocket scientist! Enough said. Focus on what you are doing against these Top Three Priorities during your first month. First 90 Days: Top Three Mantra; Managing Results; Raising the Bar By now, you’re becoming familiar with the “Top Three Mantra,” one of my favorite and most helpful concepts. It dictates that you should be speaking, thinking, and acting continually on your Top Three Priorities.
90 days to a high-performance team : a complete problem-solving strategy to help your team thrive in any environment by Chris DeVany